Everything you need to know

Via the “Book now” button on the website, on WhatsApp and by phone at +55 24 3371-4300, or by email at reservas@pousadaouro.com.br. Reservations made by WhatsApp or phone are held in our system, and our reservations team confirms by email within 24 hours.

Yes. You can pay 50% when booking and the balance at check-out, or 100% in advance. For New Year’s Eve, Carnival and FLIP we require 100% in advance. A provisional booking is held for 48 hours pending payment.

Pix, Visa, Mastercard and American Express cards, and cash at check-out. When paying 100% in advance, card payments can be split into up to 3 instalments; for New Year’s Eve, Carnival and FLIP, up to 6.

Yes. All rates are subject to a 10% service charge, passed on in full to our staff. Breakfast, parking, Wi-Fi and saunas are included. Bar, minibar and spa are charged separately.

Some platforms show the rate without taxes and charges, which are only added at the payment stage. When you book directly with the pousada, you see the full price from the start.

For direct bookings: if you cancel more than 7 days before check-in, we issue a personal, non-transferable credit note for the amount paid, valid for 90 days from the original check-in date. Within 7 days of check-in, the amount paid is not refunded and no credit note is issued. Advance payments are never refunded in cash.

If you cancel more than 14 days before check-in, we issue a credit note valid for 120 days. Within 14 days, there is no refund and no credit note.

Yes, subject to availability for the new dates and within the same deadlines as the cancellation policy. Cancellations and changes are only valid once requested in writing to reservas@pousadaouro.com.br and confirmed by our reservations team.

In that case, the full period of the originally confirmed reservation is charged.

No. Bookings made through agencies, tour operators, groups or online platforms follow the conditions of each channel.

Check-in is from 2 pm and check-out is until 12 noon.

It depends on availability on the day, so we cannot guarantee it in advance. If your room is not ready, you are welcome to enjoy the pousada’s common areas until check-in or departure.

There are 27 rooms and suites in four categories: Standard, Superior, Suite Especial and Suite Ouro. Most Standard and Superior rooms are in the Vila, an 18th-century colonial townhouse. Most Suites Especiais are in the reception building, next to the common areas.

Yes, all of them. Some also have a heating function.

All rooms have a Smart TV, minibar, electronic safe, Wi-Fi, hairdryer, bidet and bath amenities. Suites also have a Nespresso machine. An iron can be borrowed from reception.

The main voltage is 110V. 220V sockets are marked with a label or a red socket.

Yes. Rooms with doors and windows facing the inside of the pousada get less outside noise. The historic centre is peaceful and closed to cars, but it is also where the town’s big events take place.

The Suite Ouro is the only one with a sea view. Some Superior rooms and Suites Especiais overlook the historic centre.

The historic centre has uneven cobblestone streets and the pousada has no adapted rooms. For guests with reduced mobility, we allocate ground-floor rooms with the easiest access.

We offer free Wi-Fi throughout the pousada and a computer for guests. Paraty’s infrastructure is still limited, and outages may occur on rainy days or when the town is very busy.

Yes. It is served from 7:30 to 10:30 am in the breakfast room. Companions who are not staying at the pousada can join for R$ 96.00 + 10% per person.

Yes, free of charge, inside the pousada, accessed from Rua Fresca. Spaces are limited and allocated on arrival. If there is no space, we can recommend a car park nearby. If your car blocks another, please leave the key at reception. The pousada is not liable for vehicles or items left in them.

No. The pool is outdoors, surrounded by the tropical garden.

Yes. The saunas are included in your stay. The spa offers 50- and 80-minute massages, charged separately (prices on request) and booked at reception.

Our bar, facing the pool, is open from 10 am to 10 pm and serves sandwiches, salads and light dishes. From 6 pm to 9:30 pm, we also offer pasta, pizza and Italian specialities from our partner restaurant Punto Divino. Last orders, both from our kitchen and from Punto Divino, are at 9:30 pm. Charges are added to your bill and settled at check-out.

Yes. There are two townhouses facing each other in the historic centre, separated by a cobblestone street closed to cars. The Vila do Ouro, where the pousada began, houses the Standard and Superior rooms, the Suite Ouro, Suites Especiais and the two reading rooms. The reception building houses the common areas (reception, pool, dry and steam saunas, breakfast room, bar and spa), the car park, with limited spaces, and the remaining Suites Especiais.

To hold events and celebrations at the pousada, please contact our reservations team by email at reservas@pousadaouro.com.br or on WhatsApp at +55 24 3371-4300. We will be happy to provide all the information.

Yes. Reception recommends and books boat, schooner, jeep and hiking tours, and also helps with restaurant suggestions and reservations.

Yes. One child up to 6 years old staying with their parents stays free in the suites, on presentation of an ID document. Children over 6, a second child in the same room or an additional adult pay the extra-bed rate.

We offer a complimentary cot for children up to 2 years old, subject to availability. Extra beds are available in the suites, also subject to availability; the extra-bed rate applies from 6 years old. Kindly let us know when booking.

Yes. We welcome small, sociable pets free of charge. We ask for an up-to-date vaccination card (a photo or shown at check-in) and for owners to agree to our pet policy when booking. An extra fee is charged only in the event of incidents. To receive our pet policy, write to reservas@pousadaouro.com.br or message us on WhatsApp at +55 24 3371-4300.

Pets must be accompanied by an adult throughout the stay. They may be left alone in the room for short periods, such as during breakfast or while you use the pool, saunas or spa. In these cases, please let reception know.

In the historic centre of Paraty, at Rua Dr. Pereira, 298. The car park gate is on Rua Fresca (no number).

Yes. We are right in the historic centre, close to the best bars and restaurants and to the pier where boat tours depart. To get to a beach, marina or restaurant outside the centre, reception can advise you on going by car or call a taxi to pick you up at the pousada.

Rio de Janeiro: about 250 km, around 4 hours by car and 5 hours by bus. São Paulo: about 270 km, 4.5 to 5 hours by car and 5.5 to 6 hours by bus. The nearest airports are Galeão (GIG) and Santos Dumont (SDU) in Rio, and Guarulhos (GRU) and Congonhas (CGH) in São Paulo.

We can recommend private (car) and shared (van) transfers to Rio de Janeiro, São Paulo, Angra dos Reis and other cities. Request one when booking or at reception.

Pontal and Jabaquara beaches are just a few minutes away. The most beautiful ones are reached by boat, from the quay a 5-minute walk from the pousada, or by car, 15 to 40 minutes away: Prainha de Praia Grande, Trindade, São Gonçalo and Paraty-Mirim.

The historic centre is peaceful. We recommend avoiding very dark areas.